Contact Us

We're here to help.

Questions about your order? Need a cake for a special event? Want to work with us in wholesale? We've got answers to some frequently asked questions below!

For questions or concerns regarding an online order, email us at!

For questions about in-store gift cards, special orders, or location-specific inquiries regarding the Chocolate Lounge, Chocolate Boutique, or Chocolate Factory Cafe, reach out via .

For tour-specific questions and inquiries about private tours, email

For marketing inquiries, email

Online Ordering

When will my order arrive?

The majority of online orders - barring any unforeseen issues or circumstances including inclement weather - will arrive within 3 to 5 business days. You'll get an email from us when your order has left our Chocolate Factory including the tracking information for your treats, too. We ask that you allow 3 to 5 business days for your order to be packed and shipped.

As a note, if you select the "Ships the week of" option when checking out, that is the week that we will SHIP your order; not the day it will arrive.

What shipping service do you use?

We ship all orders via 2 day shipping with USPS or FedEx and schedule deliveries on Wednesday-Saturday.

Will my chocolate melt in transit?

We have a melt-free guarantee on all of our chocolate, all the time. If your package arrives damaged or melted, contact us and we will rectify it! Our goal is your satisfaction. When the weather is warm, we package the products appropriately using eco-friendly, keep-cool methods.

Who can I talk to regarding an order?

Email us at any time if you have a question about a current order, email you received, or any other issues you're experiencing.

My order contains a gift. Can you make sure price won't show?

We treat every order as a gift and never include pricing information! Additionally, if you left a gift note for your recipient, rest assured that we got it and will include it in your gift!


Are you open?

Yes! For an up to date list of our locations, hours, and offerings, head to our Visit page. You can also direct any Lounge-related inquiries to our Front of House team at (828) 252-4181.

Where are you located?

We have three locations: French Broad Chocolate Lounge is located in downtown Asheville, 10 S Pack Square. Our Chocolate Factory - where tours take place - is located at 821 Riverside Drive, Asheville. Our Boutique at Ponce City Market is located on the first floor in the food hall. Hours and more details are on our Visit page.

How do I book a tour?

Head to our Tours page, pick your day, time, and the number of folks you'll be bringing along! Any questions pertaining to tours can be emailed to

Special Orders & Wholesale

Can I order a whole cake?

If you're interested in one of the Chocolate Lounge's cakes for a wedding, elopement, or celebration, you can email us at . Sorry, we do not ship any of our cakes.

Please refer to our menu and email us with your order when you've decided which would be perfect for you!

Which items can I order to pick up for my special event?

Cakes, brownies, and boxes of cookies are all available to pick up at our Chocolate Lounge (10 S Pack Square, Asheville NC 28801) for your special event. Peruse our current offerings here!

Cookies are approximately 2oz each and available in boxes of 6 or 12. Brownies require a dozen minimum per order. All of the cakes we currently offer at our downtown Asheville Chocolate Lounge are available in 6-inch (serves 6-12) or 9-inch sizes (serves 12-20). We are happy to include a complimentary chocolate plaque if you would like your cake to have a special message like, “Happy Birthday”. There is a 25 character limit. No other customizations are available.

All special orders require at least 48 hours notice.

Do you offer bonbons as wedding or event favors?

We no longer offer favor boxes of bonbons for weddings and other special events, but you can stop by our Lounge or Factory and build custom boxes on your own OR grab one of our prepackaged bonbon sets in store or online.

If you're looking for a packaged favor, we highly recommend our 60g bars (available here) or 28g bars (available in store) - available in 12 different flavors! If you have additional questions, email us at

Can I order your products wholesale?